TRANSPORTATION FOR FUNCTIONALLY DISABLED CITIZENS


THE SERVICE
Do you have a mental or physical disability, which prevents you from using the City’s fixed route transit system? The City of Salisbury’s ADA (Americans With Disabilities Act) transportation system is available to transport functionally disabled individuals to many different destinations within the cities of Salisbury, Spencer and East Spencer, utilizing wheelchair lift-equipped vans.


WHO IS ELIGIBLE?
Any person, regardless of age, with a functional disability, which prevents the use of the City’s fixed route bus system. Examples: Use of wheelchairs, braces, walkers – inability to independently board, ride or disembark from city buses because of specific learning disabilities, or organic brain syndrome. Additionally, individuals with visual and hearing impairments of anatomical loss affecting one or more body systems may be eligible.


COST OF SERVICE
The cost for transportation is $2.00 per one-way trip inside the City Of Salisbury, Spencer and East Spencer.


HOW TO APPLY FOR SERVICE
Contact the Salisbury Transit System office at (704) 638-5252 and request a Certification of ADA Eligibility form. The form will be promptly mailed and will contain questions and information that will be used to determine eligibility. After the form is completed and signed by a physician, mail the form to the Salisbury Transit System at P.O. Box 479, Salisbury, NC 28145-0479. Eligibility will be determined within twenty-one days. You will be notified in writing whether or not you qualify for the ADA service. Remember, only a functional disability can be used to determine eligibility, not a medical diagnosis.


WHAT TRANSPORTATION CAN BE PROVIDED?
Non-emergency transportation can be provided to any destination within our service area. There will be no restriction on trip purpose. Reservations must be made at least one day before the intended trip, and can be made up to fourteen days in advance. Transportation will be provided to the door at your residence. It will be your responsibility to meet the van at the portal of your front door. The driver is not allowed to go into your home or to assist the passenger inside their destination. If you require assistance with mobility, you should enlist the assistance of a personal care attendant. The attendant may ride with you at no charge. The ADA system will honor only trip requests made in advance, not additional trips requested after the van is boarded.


SERVICE REQUIREMENTS
Office hours for reservations are Monday through Friday; 6:00 a.m. - 6:00 p.m. Reservations can be made by calling (704) 636-1144. For your convenience, reservations may be made at any time during the weekend, after office hours, and on holidays by using the answering machine at the reservation office. Please indicate if a wheelchair lift-equipped van is required. Service will be provided from 6:30 a.m. to 6:00 p.m. on the same days and in the same service area as the fixed route bus system. Transportation is not provided on holidays. Each rider is expected to honor trip requests. Cancellations must be made 2 hours prior to your scheduled trip. If the cancellation is called in after the 2 hour period or the transportation company is in route to your location/address, this would be considered a no show. Individuals who consistently miss scheduled trips that would result in a no show will be denied ADA transportation for a reasonable period of time, up to and including permanent suspension.For More Information email rlhar@salisburync.gov.