Lights On!

Reporting Street Light Malfunctions

If there is a street light that is malfunctioning, it is easy to report. Please call 704-638-5200 with the closest property address and the nature of the malfunction, or complete Street Light Online Reporting Form . If there are multiple lights near the same physical address Duke Energy would prefer you to mark the pole with a ribbon or tape to better assist the crew that perform the repairs in the daytime, however, this is not a requirement. Upon receiving your notification we will report the malfunction to Duke Energy. If this problem is not corrected in three to five business days please call us back and we can investigate the reason for delay in repair.

*Reports may be made with Duke Energy directly by either calling 800-777-9898 or completing their online form. Please be aware that reports made directly to Duke Energy cannot be tracked by City Staff.

Requesting Additional Street Lighting

Do you feel like your street or neighborhood is too dark? You can request your street or neighborhood be evaluated for improved street lighting by contacting the Street Lighting Technician, Vickie Eddleman, at 704-638-2148 or vtrou@salisburync.gov. The City of Salisbury’s Street Lighting Policy uses nationally recognized design guidelines to establish appropriate street lighting levels. If City Staff determines the street(s) are below policy guidelines and that it is feasible to make such improvements, a petition will be provided for your use. Once you have collected the signatures of at least 2/3 of the property owners (not tenants) return the petition to the Street Lighting Technician. The petition process is in place to ensure the majority of property owners in the affected area want the additional street lighting. In designing a new lighting system, an attempt is made to utilize existing utility poles and minimize the installation of new utility poles. When a lighting design is created it will be released to Duke Energy for installation. Duke Energy will notify the City upon completion of the installation and a field check of their work will be made.

Decorative Fixtures

The Land Development Ordinance (LDO) requires new neighborhoods in specific districts to install pedestrian scale decorative light fixtures. Some developers install decorative fixtures even when not required, and existing neighborhoods may upgrade their street lighting system with decorative fixtures. The City will allow decorative fixtures to be installed if the requesting party pay the additional costs for the decorative materials and installation. Neighborhoods with an HOA may pay in advance, or they may choose to be billed monthly. The monthly fee would remain in place until the fixtures are removed, a minimum of 10 years. Neighborhoods that are not structured with an HOA must pay for the materials and installation in advance.

For additional information about street lighting, please contact Vickie Eddleman at 704-638-2148 or vtrou@salisburync.gov